Hotels in Cape Town, South Africa

This hotel is supposed to be a 4 star grading, yet the service, furnishings and guest care was most definitely not of a superior quality. In fact, it was not even of a good quality. The hotel staff seem to be poorly trained, all levels up to the manager. And the overall cleanliness of the room was also far below...

Extraordinarily noisy from traffic unless you get one of the rooms away from the busy road. They held a loud Indian celebration till almost midnight without telling guests in advance. There was no way anyone could sleep. Neighborhood has no food after 9 pm and you wouldn't want to walk outside at night. microwaved omelets and beans and instant coffee...

Our Jubilee Book Club were so excited about having High Tea at the Last Word, Constantia. What a disappointment! Seated in the hot and glarey conservatory, bowl of wilted roses on the table and NOTHING else! No one approached us about the way it works. After half an hour we realised it was self service and went up to the...

We stayed there for only one night and that was more than enough! The staff was incredibly rude and totally unhelpful. The room had a dump smell and the beds were terribly uncomfortable. To complete the experience, we were woken up at 2 in the morning by unrespectful guests walking in the corridor and screaming children with careless parents! Never...

I recently visited Kolping guest house in Durbanville in WC last week for a conference. I was disgusted in the manner in which I was handled because I queried my halaal food. I was treated as if I was being ridiculous and could hear the conversation in the kitchen insinuating this. The kitchen had put the halaal and un halaal...

Our stay at this place was very upsetting. The owners are cold, stingy and unconcerned. We booked the three days months before our trip and had to pay in advance. When we arrived from the US, we wanted to modify our travel plans and they refused to refund any money. That was the least of the problems. The place was...

We stayed at the Belevue Manor before a three week Overland trip and we ended up using our own camping pads and sleeping bags as the room was dirty with hair on the sheets. The main door gate is locked at night and our key did not work so if there were a fire, we felt locked in and it...

I have been staying in this hotel on a regular basis for the last 12 years. This is where the company I work for chooses to put me up. Some rooms have been refurbished a few years ago but the rest is just as it was 12 years ago. Rooms are filthy and in serious need of remodeling. Same old...

My husband and I book a room at Sweet Ocean View Guest House for 5 days. We only stayed 2 things were so bad. When we booked we the web site said they had air conditioning. That meant a fan. The night we arrived it was about 90 degrees in that room. I told the young lady that showed us...

I arrived at this establishment and was ushered in the rain over an uncut lawn over a quaint, but rickety, bridge to three adjoining rooms about 120m+ from the main building. First thing I noticed was a double bed in the middle of a cement floor with no table to work at or write a note or, for the ladies,...

*RIP-OFF: A) MONEY - terms off agreements from reservation: First of all the owner betrayed us by not holding herself to the terms of bookings, which said that by cancellation up to day 0 30% of the total sum have to be paid, which we agreed to pay after having had a look at the location and agreeing that we'd...

I booked myself and a friend into the spa at Stillness Manor as it was her birthday and I wanted to treat her and it was near where we were staying. The bookings had been mixed up so we could only get half the treatments we wanted and when I complained to the manager nothing was done to fix things...

Airport pickup did not turn up - when we finally arrived at hotel (at additional taxi expense) & brought to owners attention he responded with extreme brusqueness implying it was our fault.The room was tired and barely cleaned. Staff ( including owner & spouse) rude and unhelpful. Whatever organisation monitors tourist accomodation in Cape Town should investigate this establishment. Its...

The bed and breakfast is located in a beautiful villa, but no matter how beautiful it may be, the experience is reduced to an unpleasant one when you feel you are 'squatting' in someone's home. If felt as though the house manager, Ruldolf, was never more than a few feet away from where ever we were in the villa, which...

If you disregard the price, this is an ok hotel with ok rooms (although extremely small bathrooms). It is just EXTREMELY overpriced. The breakfast varies slightly every day but most days it was really not good and 3 people in our group of 6 fell ill from the breakfast. The service was extremely bad and unaccomodating from the management (not...

First of all the cleanliness was not satisfying at all. The whole floor was full of dust, hairs on the bed and the sofa was dirty without a cover over it. The Room a so called Terrace Suite had dirty walls and needed refurbishment urgently. Why are there no sunbeds on the Terrace of a Terrace Suite?? We were on...

I stayed here for 3 nights this last December and would never return. On arrival I was shown to my room and given a key by the cleaner (who was friendly) and I never saw any management until I paid on the last day. There is a list of what to do and not to do in your room but...

Don't bother staying here - the area is dangerous and the hotel has seen better days. Every room has been smoked in, leaving the non-smokers with the distinct smell of smoke on their clothing. The front desk staff are rude - requests for taxis, laundry, guidebooks,etc were all met with rudeness and laziness. The staff in the restaurant were rude...